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You’ve been there. You person for your team – maybe a sharp technical specialist with diagnostic chops, a driven service advisor who knows how to win a customer’s trust or a QC lead who actually treats test drives like they matter. You breathe a sigh of relief… until the first week unfolds like a bad […]

I recently took a trip overseas that began in Barcelona, Spain, and wound its way through the Mediterranean. It wasn’t just a pleasure cruise – this was an expedition to develop content and generate ideas related to coaching our clients and helping shop owners improve. In the shop, the smallest of details matter, and believe

Future-proof your business now – so you can sell it, scale it or step back when you’re ready. Retirement might seem light years away if you’re in your 30s and running a shop. But what if succession planning isn’t just about leaving the business – it’s about leveling it up? Whether you want to build

What might have been, and still could be Take a journey with me into a world of possibilities – where things could have been different from the start. Imagine this: You get the chance to start your shop all over again. What would you do differently? The learning curve is steep, and resources may have

I was relaxing after a long day of working with clients, reflecting on the strides each has made and the potential every shop owner has ahead of them when my phone rang. Looking at the caller ID, I saw that Mike, a shop owner from Sacramento and a peer of mine when I owned my

In the highly competitive world of business, specifically auto repair, staying ahead isn’t just a goal – it’s a necessity. Every car that rolls into your shop represents an opportunity to build trust, deliver exceptional service and ensure profitability. But what separates thriving shops from those merely surviving?  The answer lies in mastering three critical

It’s the 1% That Can Make or Break You We all know a guy who can never find anything right with the world; some might even call him Mr. Grumpy Pants! No matter what, he always sees the downside: after a long winter, the sun is just too hot! It rains after a long drought,

Movies provide a glimpse into the psyche of many Americans; while not always accurate, they do allow us to laugh, learn and poke fun at how we think. The classic film “The Gumball Rally” holds a memorable line spoken by  Franco, played by Raul Julia. As he hops into his Ferrari Daytona and rips the

Welcome to the thrilling and sometimes unpredictable world of auto repair, where the tools gleam, the oil is slick and the margins can feel as narrow as a technician’s patience during a challenging diagnostic job.  If you’ve ever found yourself gazing at a piece of equipment that costs more than your first car, you’re not

In the auto repair world, crafting the perfect pay plan for technicians and service advisors is not just a task, it’s a crucial element that can significantly impact the success of your business.  It’s like the children’s book, “If You Give a Mouse a Cookie” – just when you think you’ve solved one problem, another