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Should You Grow Where You Are or Plant Somewhere New? The moment in nearly every successful shop owner’s journey whenthe bays are packed, the phones won’t stop ringing and you catch yourself wondering, “Should I add more here or is it time for shop number two?” That moment is exciting. It means you’ve built something […]

You can lose money and make it back. Lose a team member and find another. You can even burn a customer, and if you’re lucky, win them over again. But time? Time is the one thing you never get a second shot at. I’ve coached hundreds of shop owners and service teams oveZ the years,

The fastest way to kill productivity in your service center isn’t a broken liftkill productivity in your service center sn’t a broken liftor a back-ordered part; it’s a conversation that never happened. Misunderstandings, half-answers and missed details can cost more than any tool in your shop. In the aftermarket, every word matters. From the WD

You’ve been there. You person for your team – maybe a sharp technical specialist with diagnostic chops, a driven service advisor who knows how to win a customer’s trust or a QC lead who actually treats test drives like they matter. You breathe a sigh of relief… until the first week unfolds like a bad

I recently took a trip overseas that began in Barcelona, Spain, and wound its way through the Mediterranean. It wasn’t just a pleasure cruise – this was an expedition to develop content and generate ideas related to coaching our clients and helping shop owners improve. In the shop, the smallest of details matter, and believe

Future-proof your business now – so you can sell it, scale it or step back when you’re ready. Retirement might seem light years away if you’re in your 30s and running a shop. But what if succession planning isn’t just about leaving the business – it’s about leveling it up? Whether you want to build

What might have been, and still could be Take a journey with me into a world of possibilities – where things could have been different from the start. Imagine this: You get the chance to start your shop all over again. What would you do differently? The learning curve is steep, and resources may have

I was relaxing after a long day of working with clients, reflecting on the strides each has made and the potential every shop owner has ahead of them when my phone rang. Looking at the caller ID, I saw that Mike, a shop owner from Sacramento and a peer of mine when I owned my

In the highly competitive world of business, specifically auto repair, staying ahead isn’t just a goal – it’s a necessity. Every car that rolls into your shop represents an opportunity to build trust, deliver exceptional service and ensure profitability. But what separates thriving shops from those merely surviving?  The answer lies in mastering three critical

It’s the 1% That Can Make or Break You We all know a guy who can never find anything right with the world; some might even call him Mr. Grumpy Pants! No matter what, he always sees the downside: after a long winter, the sun is just too hot! It rains after a long drought,