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Movies provide a glimpse into the psyche of many Americans; while not always accurate, they do allow us to laugh, learn and poke fun at how we think. The classic film “The Gumball Rally” holds a memorable line spoken by  Franco, played by Raul Julia. As he hops into his Ferrari Daytona and rips the […]

Welcome to the thrilling and sometimes unpredictable world of auto repair, where the tools gleam, the oil is slick and the margins can feel as narrow as a technician’s patience during a challenging diagnostic job.  If you’ve ever found yourself gazing at a piece of equipment that costs more than your first car, you’re not

In the auto repair world, crafting the perfect pay plan for technicians and service advisors is not just a task, it’s a crucial element that can significantly impact the success of your business.  It’s like the children’s book, “If You Give a Mouse a Cookie” – just when you think you’ve solved one problem, another

MOPAR, Chevy, Ford, BMW… Meet up at any local car show, race track or even just hanging out with friends and you’ll most likely find someone with an affinity to a particular make or their favorite ride. But, there are many humorous disses associated with the acronym of certain marques: Fiat, (Fix It Again, Tony);

Leadership is essential for success and succession. Having a plan to secure team members who are strong leaders starts the day you hire them or the day you recognize that doing things the way they’ve always been done won’t be enough for you to successfully hang up your keys to the shop. History books are

Head to the grocery store and you’ll find a whole host of food categories, all with different expiration dates. Bread gets moldy, produce never lasts as long as it should and dairy products have super-short shelf lives. Canned foods, though – now they can go the distance.  Consider canned food the marathon runners of groceries.

In business, as in life, mistakes WILL happen. How you respond will make the difference in whether your customer will remain loyal and continue to do business with your shop. Customer relations are easy as long as things go well – when they don’t, you and your team have the opportunity to shine or look

At the end of last year, I had the opportunity to spend a week with several industry professionals, including Bill Nalu (Interstate Auto Care) David and Jeannie Light (Lighthouse Automotive), Clint White (CWI Coaching with Integrity), and many others. We were all brought together to discuss and pose solutions to some of our industry’s most

There was once a wise old man who lived high up in the Himalayan Mountains and, every so often, he would make the long, rough trek down to the village in the valley below. The villagers looked forward to seeing his stooped-over body as he hobbled into the town square. Many speculated on his age as