Implementing payment processing before the car is picked up will yield dividends.
Increasing sales of parts and labor while the customer is in your shop is both efficient for your customer and profitable for you. In my experience, a shop's lack of a standardized sales procedure, or lack of Service Advisor training, leads to lost opportunity at the counter, and inconvenience for the customer. Asking your customer one simple question during the write-up process, can yield a vast amount of service and maintenance opportunity, and at the same time increase your technician’s productivity and efficiency
So you’ve applied for or received your money from the government's PPP program in order to keep you afloat as a result of the Pandemic. I’ll share a few tips to help you stay out of trouble.