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Implementing payment processing before the car is picked up will yield dividends.

Picture this: You’re traveling down Repair Shop HQ Boulevard as the faint smell of rubber wafts through the air. Shift your gaze to the left and you get a glimpse of the latest and greatest technologies in tires and tire service.

Though he was referring to fire safety at the time, this same axiom applies to the needs of our customer today.

Increasing sales of parts and labor while the customer is in your shop is both efficient for your customer and profitable for you. In my experience, a shop’s lack of a standardized sales procedure, or lack of Service Advisor training, leads to lost opportunity at the counter, and inconvenience for the customer. Asking your customer one simple question during the write-up process, can yield a vast amount of service and maintenance opportunity, and at the same time increase your technician’s productivity and efficiency

Running a successful auto repair business requires a lot of skill and talent. Leadership, accounting…

Celebration and recognition are at the very core of our beings. We appreciate it when those who care about us wish us a happy birthday or a kind word after we performed a job well done.

So you’ve applied for or received your money from the government’s PPP program in order to keep you afloat as a result of the Pandemic. I’ll share a few tips to help you stay out of trouble.

Columbus sailed the ocean blue in 1492! Many of us remember that rhyme from our grade school days and at that time we didn’t quite understand the significance of what that really meant. Columbus was looking for new trade routes that would take him into uncertain waters when he embarked on his first exploration; he had no idea what lay ahead!

I’ve been a shop owner and coach for 34 years. I was around for the days of handwritten ROs, and I’ve witnessed the shift to today’s cloud-based systems.

I’ve NEVER heard of an employee quitting because their boss shared too much information with them. On the contrary, I’ve heard of many employees that have gotten restless and quit because their boss didn’t bother to let them know what was going on, and that there was a plan in place to ensure the survival of the business and their employment.