Why Customers Don’t Trust Repair Shops… And How We Change That

In Part 1 we meet with Craig O'Neil! We hit a first-car story and touch on public speaking and fears about the future of AI in the automotive industry. Craig O'Neil delivers a powerful conversation on communication, leadership, and why human connection still matters. If you're a shop owner, service advisor, or industry leader wondering what comes next, this episode is packed with insights you can use today.