AI and the Aftermarket: Threat, Tool, or Turning Point?

Artificial Intelligence is rapidly changing the automotive industry, but what does it really mean for shop owners, service advisors, and technicians? In Part 2 of our conversation with Craig O'Neil of AutoFlow, we explore the opportunities, risks, and realities of AI. From improving communication and productivity to becoming a powerful thought partner, Craig shares practical ways shop owners can begin leveraging AI today while staying focused on what matters most: serving customers and building stronger businesses.