Author name: Brian Walker

MOPAR, Chevy, Ford, BMW… Meet up at any local car show, race track or even just hanging out with friends and you’ll most likely find someone with an affinity to a particular make or their favorite ride. But, there are many humorous disses associated with the acronym of certain marques: Fiat, (Fix It Again, Tony);

Leadership is essential for success and succession. Having a plan to secure team members who are strong leaders starts the day you hire them or the day you recognize that doing things the way they’ve always been done won’t be enough for you to successfully hang up your keys to the shop. History books are

Head to the grocery store and you’ll find a whole host of food categories, all with different expiration dates. Bread gets moldy, produce never lasts as long as it should and dairy products have super-short shelf lives. Canned foods, though – now they can go the distance.  Consider canned food the marathon runners of groceries.

In business, as in life, mistakes WILL happen. How you respond will make the difference in whether your customer will remain loyal and continue to do business with your shop. Customer relations are easy as long as things go well – when they don’t, you and your team have the opportunity to shine or look

At the end of last year, I had the opportunity to spend a week with several industry professionals, including Bill Nalu (Interstate Auto Care) David and Jeannie Light (Lighthouse Automotive), Clint White (CWI Coaching with Integrity), and many others. We were all brought together to discuss and pose solutions to some of our industry’s most

There was once a wise old man who lived high up in the Himalayan Mountains and, every so often, he would make the long, rough trek down to the village in the valley below. The villagers looked forward to seeing his stooped-over body as he hobbled into the town square. Many speculated on his age as

As I gaze into the rearview mirror and look back at my career as a technician, shop owner, business leader and coach to many successful shop owners, I wonder, what would I say to my younger self to expedite, enhance and straighten the path to get me to where I am today? Looking back to

The phrase “Family Owned and Operated” creates a warm flow of positive emotions when you talk about your company to your customers, especially those of the female persuasion. But, having family as a part of your business creates a whole new dynamic that most people can’t comprehend. Think getting through Thanksgiving Dinner is tough? No

Are you letting big profits drip out by not managing the little leaks? Sales growth is a waste of time! Yep, you read that right. I said what most hesitate to say! In some circles, there is a pervasive business philosophy that a busy and fast-growing shop is a profitable one. Unfortunately, the exact opposite